Legal Information

Refund Policy

Last Updated: January 2026

1. Overview

Thank you for choosing BiznexCloud, powered by AIOT UNITECH. We are committed to providing reliable cloud-based Accounting ERP, Billing, Inventory, CRM, Payroll, and business management solutions. This Refund Policy explains when refunds may or may not be available for our products and services.

2. Subscription Fees

Subscription fees are billed according to your selected plan. Once a subscription period begins, payments are generally non-refundable unless otherwise stated in a written agreement.

3. Eligible Refund Requests

Refunds may be considered under the following circumstances:

  • Duplicate or accidental payments.
  • Incorrect billing caused by our system.
  • Failure to activate your subscription due to a technical issue on our side.
  • Cases specifically approved by AIOT UNITECH management.

4. Non-Refundable Services

The following products and services are generally non-refundable:

  • Activated cloud subscriptions.
  • Implementation and onboarding services.
  • Software installation and configuration.
  • Customization and software development.
  • Training and consultation services.
  • Third-party licenses or integrations.
  • Renewal payments after the renewal date.

5. Cancellation Policy

Customers may cancel their subscription at any time. Cancellation prevents future renewals but does not entitle the customer to a refund for the current billing period. Access to the platform will remain active until the subscription expires.

6. Refund Processing

Approved refunds are processed using the original payment method whenever possible. Processing times may vary depending on your bank, payment gateway, or financial institution and typically require 7–14 business days.

7. Enterprise & Custom Projects

Enterprise implementations, on-premise deployments, customization projects, API integrations, migration services, and dedicated development work are governed by separate service agreements. Refund eligibility for these services will be determined according to the signed contract.

8. Chargebacks

Before initiating a chargeback with your financial institution, please contact our support team. We are committed to resolving billing concerns quickly and fairly.

9. Policy Updates

AIOT UNITECH reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page and become effective immediately upon publication.

10. Contact Us

If you have any questions regarding refunds or billing, please contact our support team.